Customer Service Process

For more than 37 years, Lofton has built a reputation on providing staffing solutions that companies can rely on to make their businesses more efficient, cost-effective and profitable. Lofton's success is based on a relationship with our customers that is built on trust and powered by innovative temporary and full-time staffing solutions. Solutions that put people to work with the right skills for you. We do this by Lofton's commitment to quality.


Lofton recruits dependable, qualified people locally and throughout our network. We screen and evaluate every candidate through one-on-one interviews, skill evaluations, verification of credentials and reference checks.

Skill Proficiency

The ProveIt on-line system encompasses "real world” computer based evaluations that assess our candidates for a broad range of job-specific capabilities and skills. It is also a training tool for maximizing efficiency. The ProveIt system is your assurance of the highest level of on-the-job performance in every skill category.

Custom Matching

Lofton utilizes the UltraStaff system, our customized database for gathering and cross-referencing all client, employee and assignment data to find the right person to add productivity and profitability to your operation. And because we input and constantly update your needs and preferences for each job, it means a custom match every time.

Quality Control

Lofton is committed to meet and exceed your expectations on every assignment, including confirmation, check-in and quality control calls, and work evaluation reports which can be customized to reflect your quality initiatives. At Lofton, our quality process doesn't end when the assignment begins: We follow through to ensure your complete satisfaction.

Safety First and Last

At Lofton, safety is never temporary. Lofton's Safety Division ensures our safety program is implemented by providing:

· Safety meetings
· Safety audits
· Safety training
· Safety investigations
· Safety/accident support
· Workers' compensation coordination

Lofton's safety program is designed to keep our employees and your workplace free from on-the-job mishaps.

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