Yes, You Need a Resume

By: Julie East, Corp. Marketing & Recruiting

Aug 11, 2020

Record players, typewriters, VHS players – all these things have evolved into the digital world.  So you would think that a resume would be replaced with video like Zoom, or even personal profiles like LinkedIn. While these tools are quickly being used for interviews, the resume is still the first step in getting the attention of those recruiters in the first place.    

A resume is a written summary of your past work experience, skills, certifications and accomplishments.  It’s a representation of what you can bring to a potential employer to benefit their company.  In most job opportunities, this is your first step with the recruiter. If your resume does not have the information needed to grab their attention, you probably won’t get a call for an interview.  

With a quick scan of a resume, a good recruiter can tell if the applicant has not only the skills needed for the position, but can also see if they have an attention to detail, analytical skills, and level of articulation. From the overall format and flow, to word choices, to what is included or excluded in the job details, a recruiter can find a great deal of information about who you are and how you might perform in a particular role. It’s how you convey that information to recruiters that is going to set you apart from other applicants.


CONTACT INFORMATION.  Include your full name, address, phone number and email address across the top of each page.  Be sure to provide a working telephone number where you can be reached or a voice message can be left.  If you change your number for any reason, be sure to update your resume and resend to the employer.  A non-working telephone number and/or email is a guaranteed trip to the trash can. Keep your resume up-to-date.   

EXTRA TIP! Be sure to use a professional email address.  Emails like are fine for           friends, but not when corresponding with potential employers.  Use: 


OBJECTIVENot necessary - omit it! The objective statement was used for linking your resume to that specific job opening.  Most resumes are now submitted either on-line or by email to specific positions, so this is no longer required. Instead, replace it with a Professional Summary.


PROFESSIONAL SUMMARY.  A brief statement of your overall skills, abilities, and accomplishments. Customize the summary to the job you are seeking.  This section is especially helpful for seasoned professionals.  Use this section as a mini-cover letter and hit those highlights!  


Over 20 years’ experience in performing a variety of executive administrative and staff support duties, including a comprehensive background in Insurance, Industrial Construction and Office Management.  

Dedicated material operator with over 5 years’ extensive forklift experience in both internal and external shipping operations. Consistent ability to meet deadlines with zero incidences.  

This section can set you apart from other job seekers. Remember, this is their FIRST impression of you so you want to hit those highlights in your career. 


WORK HISTORY.  Always include the name of the business, your title, city and dates employed. I can’t stress this enough….list the beginning month, year and ending month, year for each job you held.  For seasoned employees, you only need to go back ten years on a resume (unless the job you are applying for is relevant to an older position held).  

Example:  Operations Clerk                                                                                        Feb 2018 – April 2020
                Universal Shipping, Houston, TX  

When listing your job functions, state your accomplishments – not your job duties.  For example, if you have worked as a Retail Clerk, you might list things like:  

  • Check out and give exact change to customers.
  • Count down till at the end of every shift.
  • Restock counter items when needed. 

If you think about it, isn’t this what ALL retail personnel should do on the job? To stand out from the rest, list your accomplishments.  

  • Promoted to Lead Clerk within 3 months.
  • Received 0 variances in daily till balance.
  • Increased impulse buying through front-end merchandizing.


USE ACTION VERBS.  Your resume is a marketing tool.  Instead of inciting a buyer to a product, you are inciting a recruiter to interview you.  Choose the right words to deliver specific information about your previous positions that led to measurable results. Including the example above, below are a few more examples of action verbs that demonstrate certain qualities and skills:  

  • COLLABORATED with four team members to design and install Christmas display to highlight targeted ticket items.
  • COORDINATED in-store sales campaign for various departments to move last minute mark-down items. REDUCED the amount of warehoused merchandise by 10%.
  • ORGANIZED food drive program with local food bank to collect for the holiday season. COLLECTED over 10 barrels of non-perishable food items.
  • LAUNCHED new customer rewards program across 10 locations. INCREASED repeat customer visits by 20%.
  • Designed new Store Manager Program with respect to daily paperwork, inventory control and risk management.
  • INCREASED annual revenue by $4.0M from 2015 to 2019.
  • ATTRACTED new clients, reactivated clients and increased trip frequency of clients resulting in increased revenue.

When thinking about what to list under each of your past work experiences, list any tasks related to the position that gained results or helped gain skills.  Begin each abbreviated phrase with an action verb. End each phrase with a punctuation mark. Describe each task using the STAR technique (Situation, Task, Action, and Result). Demonstrate productivity by including all relevant #, $, %.


SKILL SECTION . List all job-related skills like Microsoft Word, Excel, Typing (60+ wpm), Management, Leadership, Foreign Language spoken, Organizational, Technical Writing, Customer Service, Forklift, Welding, Carpentry, Hand Tools, Front End Loader, etc.  

Be specific where possible. Forklift experience? What type? Top load? Production experience? What type of machine did you operate? The more specific you can get, the more information the potential employer has as to your experience level.   

Example: Instead of Forklift use Industrial Reach Forklift


CERTIFICATIONS.  If you have obtained any certifications during your past or current employment, be sure to list them.  The current job may not need them, but it shows that you are willing to learn something new.  List only if the certifications are current. Be able to produce a copy of the certification upon request.  



EDUCATION. Put education first if you don’t have much work experience (recent graduate).  If you do have work experience, list education last. List education in reverse chronological order (last to first).  

List:   University, City & State, Graduation Date, Degree, and Major.
List:   Any trade schools (i.e. vocational, secretarial, and technical), diploma/certificate and date.
List:   Name of High School, City & State, Graduation Date.


HONORS/AFFILIATIONS.  Level of Responsibility (Committee Member, Chair, Officer), Organization, Dates of involvement. 

Example: President, Student Organization, August 2016-2019
              Committee Member, Social Club, 2016
              Employee of the Month, May 2016

Try to think of your resume as a short memoir about your professional experience. Highlight your most unique qualities and accomplishments to stand out from the rest.


About Lofton: Founded in 1979, Lofton Services offers clients the best of all worlds. We provide the responsive, personal service and flexibility of a small local firm while having the technology, resources, and infrastructure to deliver the benefits of the biggest players in our industry. Lofton Staffing can deliver the right people, with the right skills, right when you need them. Contact us today

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